Terms & Conditions – Effective from August 26, 2025

1. Operator Information
Company Name: Gonovia s.r.o.
Registered Office: Bratislava, Slovakia
VAT Number: 2122551640
Webshop: https://gogoladies.com
Email: office@gogoladies.com
OSS Member: As a registered member of the One Stop Shop (OSS) system, we operate in full compliance with local taxation and consumer protection laws across all EU member states.

2. Core Principles
These Terms & Conditions govern the use of the gogoladies.com webshop and define the legal relationship between the customer and the operator.
Purchases can only be made by accepting these terms.

3. How to Order

  • Browse and select your desired product.
  • Click “Add to Cart” to place it in your shopping basket.
  • You can review and modify your cart anytime.
  • Before checkout, enter your shipping details and choose your preferred payment method.
  • Payments are processed securely via supported methods (e.g., credit card).
  • You’ll receive an order confirmation via email.

4. Shipping & Fulfillment

  • Orders are processed and dispatched within 4 business days.
  • Delivery time depends on the courier’s service speed.
  • Shipping costs are clearly displayed at checkout.

5. Payment Terms

  • Available payment methods: credit card and secure online payment systems.
  • Orders are fulfilled only after full payment is received.

6. Right of Withdrawal

  • In accordance with EU regulations, customers have a 14-day right to withdraw from the purchase without justification.
  • To exercise this right, send a clear statement via email.
  • Return shipping costs are borne by the customer.
  • Refunds are issued within 14 days of receiving the returned item.

7. Data Protection & Privacy

  • Our webshop operates in full compliance with the EU’s General Data Protection Regulation (GDPR).
  • Detailed privacy information is available in a separate document.
  • Personal data is used solely for order processing, invoicing, shipping, and customer support.

8. Cookies

  • Essential cookies are used to ensure the webshop functions properly (e.g., cart and payment process).
  • Statistical and marketing cookies are only activated with user consent.
  • Cookie settings can be adjusted anytime in your browser.

9. Complaints Handling

  • Customers can contact us via the provided channels for any complaints.
  • If unsatisfied with the resolution, customers may contact the relevant consumer protection authority or mediation board.

10. Final Provisions

  • These Terms & Conditions are valid indefinitely from the date of publication on the website.
  • The operator reserves the right to unilaterally modify the terms. Changes become effective upon publication.